Mattress Rebuild - Don't replace it, repair it!

REBUILD PROCEDURE

Soaring Heart is dedicated to a sustainable products and a cradle-to-cradle approach to product design. Which is why for over 30 years we've offered rebuild services to customers that have purchased our futons, shikibutons, and toppers. By swapping out the compressed cotton and wool with new organic cotton and organic wool we can add years to the life of your bed, which keeps it from the landfill.

Generally, a rebuild is a same day service and costs about 1/3 of the current product price. Cost is determined by how much new material is needed and how long it takes to complete. Cost of materials vary and are charged by the pound, labor is $60.00 per hour. If you live in the Seattle area and would like us to pick up and drop off your rebuild, we offer that additional service for $80.00. Otherwise, please bring your futon, shikibuton, or topper in on the specified date between 10:00-11:00am and be ready to pick it up between 5:00-6:00pm.

To schedule a rebuilt please contact us through our Contact Page or by emailing us at: soaringheart@soaringheart.com. Include within the email ALL of the following information so we can provide you with an accurate quote and date:

  1. Your name, and phone number (address as well if you would like to add pick up and drop off service)
  2. The size and type of the item you want rebuilt
    • Queen cotton latex and wool futon (ex.)
    • King deluxe wool topper (ex.)
  3. The approximate age of the futon, shikibuton or topper
  4. Any specific issues you are having that you would like corrected, i.e. dips, lumps, etc.

Upon receiving your email a Soaring Heart team member will reply with a quote for the cost and will start the process of scheduling the rebuild. 

When We Cannot Rebuild

Due to our organic certifications and cleanliness regulations we are not able to rebuild all futons, shikibutons, or toppers. Below is a list of situations in which we would not be able to rebuild your futon, shikibuton, or topper:

If you have any questions don’t hesitate to contact us by phone at 206-282-1717, email at soaringheart@soaringheart.com, or stop by our Seattle location.