Soaring Heart Natural Beds' 30-Day Mattress Comfort Guarantee is an exchange program, not a return policy. You have 30 days from time of delivery to modify your mattress into a more suitable sleep system of equivalent or lesser value. Modifying your sleep system above the value of original purchase will incur additional cost of materials. 30 Day Comfort Guarantee is contingent upon the purchase of a Soaring Heart Mattress Pad in order to protect the mattress. Any stains or damage to mattress voids the 30-Day Comfort Guarantee. Fees will apply for any additional materials or restocking.
We encourage you try out your mattress for a full month before requesting a Comfort Exchange. It typically takes about 28 days of sleep for the body to physically adjust to a new level of comfort while sleeping.
If after a month, you would still like to try a different model or firmness, please email us at www.soaringheart@soaringheart.com or call within 30 days of delivery date to initiate a Comfort Exchange. All return shipping costs are the customer’s responsibility, as well as shipping costs on the replacement mattress.
Some items are not eligible for return or exchange. Please check the following list of all items that are final sale (except in the case of manufacturing defects):
Orders cancelled prior to shipment or delivery will be refunded. All orders are subject to a 20% restocking fee. All return shipping costs are the customer’s responsibility. Custom products are not eligible for return.
If a factory defect is found or the item is damaged in shipping, a return may be approved by the Soaring Heart staff. Please email or call the store for additional information, or to begin the return process.
