Returns & Exchanges

We stand behind the quality of everything we sell. If you’re unhappy with your purchase for any reason, you may return most items* within 30 days of your ship date. For local purchases or showroom pickups, the 30-day period begins on the fulfillment date.

Items must be unused, unwashed and in the original packaging to qualify for a refund. If your item has been used, you are still eligible to receive a one time exchange for a product of equal or lesser value.

We will provide a return shipping label at no charge, which must be used within 5 days. Returns must be shipped back in the original box and packaging.

Approved returns are processed within 7-14 days of receipt at our facility.

Items Ineligible for Return or Exchange

*Some items are not eligible for return or exchange. Please check the following list of all items that are final sale (except in the case of manufacturing defects):

Mattresses (including Shikibutons and Futons)
Bed Frames
Clearance Products (sold ‘as-is’)
Custom Products
Samples & Raw Materials

Vendor items such as Sachi Organics or Coyuchi are only eligible for return in unused condition and original packaging.

How To Return An Item:

1) Simply submit your Return Request through our Return Form (below) within 30 days of the ship date.

2) We will send you a prepaid shipping label. It must be used within 5 days.

3) Fold the item neatly and place it in the same box. Include your name and Order Number. Be sure to tape all box seams shut to avoid any damage during shipment.

The Inspection Process & Qualifying for a Refund

To qualify for a refund, returns must not show signs of use (including foreign odors or fibers) and should be in original packaging.

All bedding will go through an inspection before a refund is authorized. If it has been determined that the item has been used or laundered, a refund will not be issued, and instead, a one time exchange will be offered.

We are prohibited, by law, from reselling used bedding: therefore, it is imperative that you comply with this law by not using the product that you wish to return for a refund. Thank you.

"Used" is defined as any length of time you, or anyone else, have personally used the product, which can be determined by evidence of laundering, home or personal odors, or fibers such as hair or dirt.

We strongly recommend keeping the item you intend to return in its original box and far away from any strong smelling scents, including: perfume/cologne, smoke, plug-in air fresheners, hand creams or soaps, and other perfumed body care products. Any product returned with a 'personal or home odor' will be considered 'used' and not be eligible for a refund. Thank you for remembering that we are a small company and are not able to resell bedding that has been used.

If your return has been voided, you will be offered a one time exchange for an item of equal or lesser value. If you decline to accept an exchange, you may have your item shipped back to you within 14 days at your own expense.

Any refunds due will be processed back to the payment method for original purchase. If any balance is due after an exchange, our customer service team will reach out with an invoice. Invoices for remaining balances must be paid before shipment of the new product(s).

Cancellations

Orders canceled prior to shipment will be refunded, excluding Bed Frames and Custom Orders. These items cannot be canceled once placed.

Please note that the All-Wool Mattress incurs a 30% restocking fee upon cancellation, which will be deducted from your refund amount.

Any refunds due will be processed back to the payment method for original purchase.

Damaged Packages and Manufacturing Defects

If a product defect is found or the item is damaged in shipping, please submit the form below to begin the return process. Please note that the following do not qualify as manufacturing defects:

Normal body impressions of 1½" deep or less.*
Variance of less than 2” on each side or less than 20% of fill weight
Anything that occurs after receipt of the item, such as stains, burns, or tears.
Floor models or models sold “as is.”
Wool carries the mild natural scent of lanolin; this is not considered a defect.

*Normal body impressions are not a suggestion of structural failure. Natural materials such as wool have the potential to compress 20-30% over time.

If you received an incorrect, damaged, or defective item, we’ll need photos and an explanation of the problem to determine that it is eligible for a refund or replacement. Please do not throw away the damaged box, as it may be needed for the mail carrier insurance claim.

If we deem the product to have been damaged, incorrect, or defective, we will provide a return shipping label at no charge and will send a replacement.

Mattress Returns, Exchanges, & Cancellations:

All Mattresses are ALL SALES FINAL. Please note that our 30 Day Mattress Comfort Guarantee allows for a Comfort Exchange of your Holy Lamb Organics or Soaring Heart mattress within 30 days of delivery, provided it has had proper protection, support, and is not stained or damaged.

In the case of a one-time cancellation exception, there will be a 30% restocking fee for the All Wool Mattress and a 20% restocking fee for Holy Lamb Organics or Soaring Heart mattresses. For Soaring Heart or Holy Lamb Organics mattresses, if the order is canceled before it is shipped or out for delivery, there will not be a restocking fee.

Custom Items:

Due to the nature of their production, Custom orders are all sales final, with no cancellations or returns. We triple check our measurements and dimensions against your requests and/or template you provide, so these items are nonrefundable.

Please note that some specialty items are considered custom-made items and therefore are not eligible for return.