Our Customer Safety Promise

Our Customer Safety Promise

by Mike Schaefer May 20, 2020 1 Comment

 Whew - have we been busy entirely revamping our shopping experience to protect the health and safety of our employees and customers!  We expect the "new normal" to be here for the long run and we love all the input we've been getting as we do our part to redesign mattress shopping for the future.

 

 

First - the easy changes: Face masks.  We have already sold hundreds of our organic, washable masks.  We've learned a lot about sizing (S-M-L really doesn't mean much if you've never bought a mask before!)  Everyone visiting our stores will need a mask, and yes, you can buy one online or during your visit.  

Second: Social Distancing - we have arrows on the floor, signs on the door and limits to the number of people in our stores.  Right now, the maximum we are comfortable with is 2 couples, or 4 people - so please call ahead to schedule an appointment. You will love the personal attention that an appointment guarantees you.

Third: Cleaning, cleaning, cleaning.  Our stores have been thoroughly cleaned during our quarantine period.  In truth, we've even re-coated our floors with new non VOC varnish so that they sparkle!  Our team cleans all hard surfaces constantly and is required to sanitize with a 3% Hydrogen Peroxide spray between customers.

Fourth:  Luxurious Flannel Robes - yes, we now provide you with your own robe to wear during your shopping experience (and trust me - if we could figure out how to heat it for you, we would do that too).  We wash robes after every use - or we will even sell it to you if you can't bear to take it off when you're done shopping. 

Our shopping process will continue to evolve as we all learn more about ways to stop the spread of COVID-19.  We want to do our part - and we relish all the input we are receiving from customers on the little things you are seeing out there that make social distancing and in person shopping feel safe - and fun!  Drop us a note with your thoughts.

 




Mike Schaefer
Mike Schaefer

Author



1 Response

Lisa
Lisa

June 13, 2020

Would like to schedule a shopping appointment per your health procedure noted. I could not find any way to contact you from your website.

Leave a comment

Comments will be approved before showing up.


Also in SH Blog

The White Sale - Our Biggest Sale of the Year!
The White Sale - Our Biggest Sale of the Year!

by Mike Schaefer December 27, 2020

Are you ready for the New Year?  We sure are - and we've stocked our shelves and cleaned out our closets so we're ready too!  

Our #1 New Year's resolution is to fill the year ahead with outstanding customer service.  No one likes to find out something out of stock or an order will delayed for weeks.  Rest assured if we build it - we can deliver it.  

 

Read More

Holiday Gift Certificates - Give the gift of great sleep!
Holiday Gift Certificates - Give the gift of great sleep!

by Mike Schaefer December 18, 2020

It's never too late to order our gift card online or over the phone.  You pick the amount - $25 - sure, we can do that.  What's enough for a great pillow - $100?  You stick to your budget and we will help find the perfect sleep gift for you and yours.

Happy holidays form your friends at Soaring Heart!

Read More

Feeling
Feeling "normal" in not-so-normal times!

by Mike Schaefer December 07, 2020

We all know it - this year's holidays are clearly not going to be normal.  But kudos to Washington State University for their insightful survey about the upcoming holiday shopping season.  For a quick read see the link below - but a couple high level conclusions include:

1) Shopping helps people feel normal in today's not-so-normal world.  

Read More

Sign up for Soaring Heart News!