Our Customer Safety Promise

Our Customer Safety Promise

by Mike Schaefer May 20, 2020 1 Comment

 Whew - have we been busy entirely revamping our shopping experience to protect the health and safety of our employees and customers!  We expect the "new normal" to be here for the long run and we love all the input we've been getting as we do our part to redesign mattress shopping for the future.

 

 

First - the easy changes: Face masks.  We have already sold hundreds of our organic, washable masks.  We've learned a lot about sizing (S-M-L really doesn't mean much if you've never bought a mask before!)  Everyone visiting our stores will need a mask, and yes, you can buy one online or during your visit.  

Second: Social Distancing - we have arrows on the floor, signs on the door and limits to the number of people in our stores.  Right now, the maximum we are comfortable with is 2 couples, or 4 people - so please call ahead to schedule an appointment. You will love the personal attention that an appointment guarantees you.

Third: Cleaning, cleaning, cleaning.  Our stores have been thoroughly cleaned during our quarantine period.  In truth, we've even re-coated our floors with new non VOC varnish so that they sparkle!  Our team cleans all hard surfaces constantly and is required to sanitize with a 3% Hydrogen Peroxide spray between customers.

Fourth:  Luxurious Flannel Robes - yes, we now provide you with your own robe to wear during your shopping experience (and trust me - if we could figure out how to heat it for you, we would do that too).  We wash robes after every use - or we will even sell it to you if you can't bear to take it off when you're done shopping. 

Our shopping process will continue to evolve as we all learn more about ways to stop the spread of COVID-19.  We want to do our part - and we relish all the input we are receiving from customers on the little things you are seeing out there that make social distancing and in person shopping feel safe - and fun!  Drop us a note with your thoughts.

 




Mike Schaefer
Mike Schaefer

Author



1 Response

Lisa
Lisa

June 13, 2020

Would like to schedule a shopping appointment per your health procedure noted. I could not find any way to contact you from your website.

Leave a comment

Comments will be approved before showing up.


Also in SH Blog

Fun, pillow fight, organic, kids
2021 - a Year of Gratitude

by Mike Schaefer December 23, 2021

As the year closes all of us at Soaring Heart want to express our gratitude to you, our customers and supporters of the sustainable, organic lifestyle our brand represents. These last few years have been a wild ride for all of us - and it is clear our "new normal" is still evolving. The good news is we are continuing to grow our staff, expand our stores, add new products and nurture the supply chain relationships that we've built over the past decades.  This means we can be confident in our ability to provide the great sleep products we have learned to craft with excellence. 

As always Soaring Heart believe we all sleep better knowing we are part of healthy, vibrant communities.  All our best for 2022!

Read More

Let's Talk About Supply Chain Challenges
Let's Talk About Supply Chain Challenges

by Sidney Harrison November 05, 2021

Living with the pandemic for over a year now, surely you have heard the mention of supply chain issues from businesses both big and small. You have likely experienced the symptoms of these issues--Whether this be your favorite snacks missing and out of stock from the grocery store, or your online order taking longer than anticipated to arrive at your home. How does this happen? And how might it impact your Soaring Heart order? 

Read More

Continuing to do our part
Continuing to do our part

by Sidney Harrison July 29, 2021

Starting Friday, July 30th, we request that everyone entering our shops wear a mask, based on the directive of King County and Snohomish Health Department.  All Soaring Heart team members will be required to wear masks as well.

Read More

Sign up for Soaring Heart News!