Whew - have we been busy entirely revamping our shopping experience to protect the health and safety of our employees and customers! We expect the "new normal" to be here for the long run and we love all the input we've been getting as we do our part to redesign mattress shopping for the future.
First - the easy changes: Face masks. We have already sold hundreds of our organic, washable masks. We've learned a lot about sizing (S-M-L really doesn't mean much if you've never bought a mask before!) Everyone visiting our stores will need a mask, and yes, you can buy one online or during your visit.
Second: Social Distancing - we have arrows on the floor, signs on the door and limits to the number of people in our stores. Right now, the maximum we are comfortable with is 2 couples, or 4 people - so please call ahead to schedule an appointment. You will love the personal attention that an appointment guarantees you.
Third: Cleaning, cleaning, cleaning. Our stores have been thoroughly cleaned during our quarantine period. In truth, we've even re-coated our floors with new non VOC varnish so that they sparkle! Our team cleans all hard surfaces constantly and is required to sanitize with a 3% Hydrogen Peroxide spray between customers.
Fourth: Luxurious Flannel Robes - yes, we now provide you with your own robe to wear during your shopping experience (and trust me - if we could figure out how to heat it for you, we would do that too). We wash robes after every use - or we will even sell it to you if you can't bear to take it off when you're done shopping.
Our shopping process will continue to evolve as we all learn more about ways to stop the spread of COVID-19. We want to do our part - and we relish all the input we are receiving from customers on the little things you are seeing out there that make social distancing and in person shopping feel safe - and fun! Drop us a note with your thoughts.
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One of the easiest and most impactful changes you can make in your home is swapping out synthetic dryer sheets for a set of 100% wool dryer balls. With every load, these dryer balls help reduce drying time, soften fabric naturally, and eliminate the need for synthetic additives - all while being reusable, compostable, and zero-waste.
Our Ballard team has joined forces with our Edmonds Showroom, now open 7 days a week as our Flagship Store!
We’re proud to offer Wool Pillows and Toppers that are OEKO-TEX® STANDARD 100 certified. This certification isn’t just a label—it’s a promise. It’s one more way we ensure that the materials touching your body every night are truly safe, non-toxic, and made with integrity from start to finish.
Lisa
June 13, 2020
Would like to schedule a shopping appointment per your health procedure noted. I could not find any way to contact you from your website.