Soaring Heart Natural Beds takes great pride in our craftsmanship and our products. We stand behind every stitch and tuft. If your product is found to have defective material and/or workmanship we will rebuild or replace your product (at our discretion) free of charge.
*Failure to follow Soaring Heart Natural Bed Company care instructions voids the Soaring Heart Guarantee and any subsequent warranty.
Soaring Heart warrants your new latex mattress to be free from defects in materials and workmanship for 20 years from the original date of purchase. This warranty extends only to the original purchaser.
Should your mattress fail during the warranty period, Soaring Heart Natural Bed Company, at its option, will replace or repair the mattress at no charge other than shipping/transportation costs. Soaring Heart Natural Bed Company reserves the right to substitute materials or models of equal value and quality. Repair or replacement of the mattress does not extend the original warranty period.
Years 1-10 of this warranty are non-prorated and years 11-20 are prorated. Within the prorated period, Soaring Heart Natural Bed Company will repair or replace the mattress at a prorated cost of use of 1/20 of the original purchase price per year from the original date on the bill of sale.
To qualify for this warranty, the original purchaser must be using a Mattress Pad purchased through Soaring Heart, present proof of purchase for validation, and the law label and trade labels on the defective product must be intact. The mattress set must also be flipped/rotated regularly, and be free of stains, soiling, and tears. Please note, if you plan to use your Soaring Heart Natural Bed Company mattress on an existing slat foundation, slats must be at least 1" - 3" apart to validate the warranty. This distance provides optimal airflow and support of the mattress.
The warranty does not apply to:
• Normal body impressions of 1½" deep or less.*
• Firmness preference.
• Allergies or sensitivities.
• Cover (fabric).**
• Stains or soil.
• Burns.
• Floor models or models sold “as is.”
*Normal body impressions are not a suggestion of structural failure. Soaring Heart Natural Bed Company Latex Mattresses are built with a wool layer to pass fire safety standards. Wool, as a raw material, has potential to compress 20-30% over time. Rotating your mattress head to foot monthly will minimize the appearance of body impressions. Soaring Heart Natural Bed Company is not liable for incidental or consequential damages arising through the use of this product.
**The mattress cover is warranted for two (2) years against structural defects in the material or workmanship. Loose threads, pilling, normal body contouring, and stretching of fabrics are considered cosmetic flaws and are not covered.
Our 30-Day Mattress Comfort Guarantee is an exchange program, not a return policy. You have 30 days from time of delivery to modify your mattress into a more suitable sleep system of equivalent or lesser value by exchanging a mattress or topper. Modifying your sleep system above the value of original purchase will incur additional cost of materials.
30 Day Comfort Guarantee is contingent upon the purchase of an approved Natural Mattress Protector in order to protect the mattress and topper, and only applies to mattress purchases. Any stains or damage to the mattress or topper voids the 30-Day Comfort Guarantee. Proper support of the mattress is also required.
We encourage you to try out your mattress for a full month before requesting a Comfort Exchange. It typically takes about 28 days of sleep for the body to physically adjust to a new level of comfort while sleeping.
If after a month, you would still like to try a different model or firmness, please contact us within 30 days of delivery date to initiate a Comfort Exchange.
Any refunds due will be processed back to the payment method for original purchase. If any balance is due after an exchange, our customer service team will reach out with an invoice. Invoices for remaining balances must be paid before shipment or delivery of the new product.
We stand behind the quality of everything we sell. If you’re unhappy with your purchase for any reason, you may return most items* for any reason within 30 days of your ship date. For local purchases or showroom pickups, the 30-day period starts on the fulfillment date.
We will provide a return shipping label at no charge. Returns must be shipped back in the original packaging.
Items must be unused, unwashed and in the original packaging to qualify for a full refund. If your item has been used, you are still eligible to receive store credit as long as it is within the 30-day window.
*Some items are not eligible for return or exchange. Please check the following list of all items that are final sale (except in the case of manufacturing defects):
Mattresses
Bed Frames
Clearance products (sold ‘as-is’)
Custom Products
Samples & Raw Materials
Vendor items such as Sachi Organics or Coyuchi are only eligible for return in unused condition and original packaging. Please read our entire Return Policy and check product pages for guidance.
Revitalization Services on Soaring Heart mattresses, futons, shikibutons, and toppers are available. Revitalization services for mattresses, futons, shikibutons, and toppers that are defective or under warranty are free. However, the cost of materials may be charged. For products not under warranty, a labor charge of $99/hour plus all material costs will be applied.
All product revitalizations covered under warranty or otherwise are subject to inspection. Toppers and futons have an expected life of approximately ten (10) years before needing a revitalization. For proper care, please see Soaring Heart Futon and Topper instructions. Click Here for more information on scheduling a revitalization.
Due to our Organic Certifications and cleanliness regulations, we are not able to revitalize all futons, shikibutons, or toppers. Below is a list of situations in which we would not be able to rebuild your futon, shikibuton, or topper:
Free shipping only applies to orders $300.00 and above and covers standard ground transit, typically a one week to ten day delivery period. Free shipping does not apply outside of the continental US, to Canada, or other to international destinations. Please call us for specific quotes to those destinations, we are happy to help find the most efficient way to deliver to your door!
Delivery within the Seattle area is provided by Soaring Heart Natural Bed Company. Our Customer Service team will contact you when your order has been completed to set up a delivery time and date. Free local delivery is for basic home delivery only. To have your order assembled, please choose White Glove Delivery. This service is included at no cost for orders over $2000.
Soaring Heart can remove your old mattress for a fee of $75.00 if you live in the Seattle area. This service is for the SEATTLE AREA ONLY and is only available as an add-on for deliveries.
*Soaring Heart Natural Bed Company is not responsible and does not cover individual property or building restrictions and fees. Please contact your landlord or the necessary people for information pertaining to deliveries in your building or neighborhood.
Learn more about our local delivery policy.
Frame Shipping is necessary for all orders that include frames or furniture.
White Glove Delivery is included at no cost for orders over $2000. White Glove includes bringing your order into your house and appropriate room as well as opening your packages and removing garbage (not old mattress). Assembly is only included if delivery is local.
When you receive your purchase, please inspect the packaging. If you see any rips in the plastic or cardboard or see any other shipping-related problems, please describe what you see on the bill of lading before you sign it, ask the driver to sign it, then call us immediately.
All Soaring Heart organic mattresses, organic futons, and organic shikibutons, require the use of an Organic Cotton Mattress Pad. The average person loses about a pint of moisture a night. Mattress pads absorb body oils and moister, preventing them from soaking into your mattress. One of our protective and washable mattress pads will double the life of your mattress, keeping it clean and dry for years to come.
Our 100% cotton mattress pads are absorbent and sturdy enough to last you for years, while our Organic Wool Mattress Pads have the unique ability to disperse water vapor, wicking it away from the body while actively repelling liquid, so your bed will be doubly protected.
For use in cribs, toddlers' beds, for people with pets who sleep on the bed, or for customers who enjoy eating in bed, we recommend using both an organic wool mattress pad and a cotton mattress pad to protect against accidents. The cotton absorbs the spill as the wool repels what passes through.
Wash your mattress pad every other week or whenever you wash your sheets.
All Soaring Heart mattresses must be kept on a slatted frame or foundation. Slatted frames and foundations allow for proper ventilation, creating airflow underneath the mattress, evaporating moisture, and avoiding condensation. Our bodies warm up our beds at night, but solid surfaces, such as floors, solid plywood or boat berths do not warm up at the same rate, which results in accumulation of condensation that cannot fully dry out. This not only leads to compaction, shortening the life of your mattress, and possibly leading to the growth of mold and mildew.
All mattresses, even the newer "no flip" mattresses, do in fact, need to be flipped. Flipping a mattress increases its lifespan and sustains its comfort. If a mattress is never flipped, the area of the bed where you sleep will compress and form body impressions over time. When not flipped, a mattress that is supposed to last for 20 years will only be comfortable for 5-10.
This is the reason we are so against mattresses with sewn on mattress toppers or pillow tops. A mattress topper needs to be flipped even more than a standard mattress due to its soft fibers and materials (which makes them less resistant to compression). Often when people have a mattress that is no longer comfortable, it is because the top layer has compressed; the actual mattress is still perfectly fine.
Flip your mattress topper every other week or whenever you change your sheets. This will allow it to wear evenly and resist body impressions.
The latex portion of your mattress, what we at Soaring Heart Natural Bed Company refer to as the "support layer", is very resilient and long lasting. Latex doesn't compress as fibers do, so there is little reason to worry about body impressions. Because of this, your latex support only needs to be flipped and rotated every six months to allow the cotton ticking underneath your mattress topper to have equal time exposed to air.
Innerspring mattresses need to be flipped once a month. Steel springs compress very slowly, but over time and with constant use, the springs will lose some of their resistance. Flip your mattress so that it can wear evenly.
To make sure your organic futon or shikibuton wears evenly, flip and rotate your bed once every week to two weeks. This will discourage body impressions and increase the life of your mattress.
Put your organic futon or shikibuton in the sun once or twice a year. Sunlight does an amazing job of reinvigorating the cotton and wool in a natural bed—wool especially regains a lot of springiness when it sits in the sun—as well as killing dust mites and mildew spores. Put your futon out on a sunny day with as much air circulating around it as possible (suspended over several chairs, on a hammock, or on a picnic table). Never leave your futon out overnight.
We've said this before, but it's worth mentioning again: do not put your futon directly on the floor for extended periods of time. Even if you don't see mildew or mold forming, it can be happening inside the mattress. Moisture exposure also accelerates compaction, reducing the lifespan of your organic futon or organic shikibuton.
Sometimes accidents happen. When the unforeseen occurs, the best thing to do is spot clean the case with water and mild detergent. Then liberally saturate the soiled area with rubbing alcohol and allow it to dry. The alcohol will sanitize the area, and it will help evaporate the spill faster than it can penetrate the mattress.
Mold and mildew—mold, in particular—have the potential to cause a number of health problems and can affect each person differently. Allergic reactions are most common, but mold can also cause asthma attacks and severe illness in sensitive individuals.
Mold or mildew can grow in a bed if that bed does not have proper aeration, thus leading to moisture accumulation. To make sure your mattress is properly aerated, keep mattress on a slatted frame or foundation. Slats allow air to flow underneath the mattress, reducing condensation and allowing any moisture to evaporate. Using a Soaring Heart Mattress Pad will also reduce any moisture buildup.
Unfortunately, once mold or mildew is present, it's often too late to fix. However; if there's just a trace of mildew or mold starting to appear, there are several steps you can take to try to save your bed. Click here for some tips on removing mold or mildew.
Dust mites are one of the most common sources of household allergens. They are microscopic creatures that live in any soft material, (upholstery, carpet, or stuffing) and survive by eating dead skin cells. The mites' excrement contains proteins that can cause allergic reactions. Dust mites love beds where they have a warm, damp environment and plenty of food.
Latex and wool are both unsuitable environments for dust mites. Any mattress you purchase from Soaring Heart that contains wool or latex will be naturally dust mite resistant. For all cotton futons or for people who are particularly sensitive, we recommend frequent vacuuming with a HEPA filter-equipped vacuum cleaner. Making sure your home environment isn't too humid, and removing cloth items from your bedroom will also go a long way towards reducing dust mites. Finally, regularly wash your sheets in hot water.
What is a Futon? It sounds like a simple question, but there is still some confusion about what constitutes a futon. Is the futon a couch? Is it a folding sofa frame? Is it just a bed without springs?
The answer to that question is actually fairly simple: the Japanese word for a traditional bed is futon, so, technically, futon simply means "bed". The parts include the shikibuton —the mattress; the kakebuton—the comforter; and the makura—the pillow. The shikibuton is the ancestor to what Americans call a futon. Traditionally, the cotton-filled futon is only about three inches thick, which makes a good firm bed, though they are generally too firm for side sleepers.
The common American idea of a futon is a sofa that doubles as a guest bed. This along with construction are what differentiates a futon from a standard mattress. Futons are made up of compressed layers of material, such as organic cotton, wool, and latex. These layers are then tufted in place to keep all the batting secure and ensure a long-lasting product. Being made of all natural fibers and with little latex, if any, futons require more maintenance and need to be flipped at least once every other week. A futon mattress is generally on the firm side of the mattress spectrum and with proper care should last between 8 and 15 years.
We handcraft both shikibutons (the traditional Japanese style thin futon) and classic futons with various organic fills right here in Washington. We make our futons with only the finest, locally sourced, organic and natural fibers; organic cotton, Eco-Wool, and natural and organic latex. We use no synthetics and no chemicals of any kind and the reason is simple, organic materials are better. A futon made with resilient organic cotton, wool, and latex will outlast the cheaper synthetic models by years while maintaining their comfort and support.
Some companies offer futons with spring cores. These futons generally do not last very long as springs don't hold up to the riggers of folding and unfolding a futon set-up.
Finally, we will caution you that a futon is not a cheap substitute for a couch or a bed. Futons have earned a bad reputation as a cheap alternative to real furniture. As with everything else, you get what you pay for. Over 100 hours of artisan craftsmanship goes into every one of our organic futons, from the organic carding mill to our builders and they make great mattresses or couches. They are not cheap, but they will provide you with long-lasting comfort and support.
